Terms and Conditions
Last updated: November 2025
Welcome to High Ratio Ltd (4×4 Parts Centre). By accessing or purchasing from our website, store, or authorized agents, you agree to the following terms and conditions. Please read them carefully before using our services.
1. General Information
High Ratio Ltd (“we,” “us,” or “our”) supplies genuine and OEM vehicle parts and accessories for various makes and models.
Our services include online sales, in-store purchases, delivery, and after-sales support.
2. Product Information
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All descriptions, images, and specifications on our website are for reference purposes only.
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While we strive to ensure accuracy, slight variations in color, packaging, or model numbers may occur.
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OEM and aftermarket parts are clearly labeled as such.
3. Pricing and Payments
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All prices are listed in Kenyan Shillings (KSh) and are inclusive of applicable taxes unless stated otherwise.
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Payments can be made via Mpesa, bank transfer, debit/credit card, or other approved methods.
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Prices may change without prior notice, but confirmed orders will be honored at the agreed rate.
4. Orders and Availability
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Orders are subject to availability.
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In case an item is out of stock, we will contact you for an alternative or refund.
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High Ratio Ltd reserves the right to refuse or cancel any order if fraudulent or incorrect details are detected.
5. Delivery and Collection
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Deliveries within Kenya are handled through reliable courier partners.
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Estimated delivery times are indicated during checkout but may vary due to factors beyond our control.
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Customers are responsible for providing accurate delivery details.
6. Returns and Exchanges
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Returns are accepted within 7 days of purchase for unused items in their original packaging.
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Proof of purchase is required.
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Electrical items, special orders, and opened packages are non-returnable.
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Refunds will be processed within 5–10 business days after inspection.
7. Warranty
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Most genuine parts carry a manufacturer’s or supplier’s warranty, covering defects in materials or workmanship.
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The warranty does not cover normal wear, improper installation, or damage caused by misuse.
8. Limitation of Liability
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High Ratio Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
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Liability is limited strictly to the value of the purchased item.
9. Privacy Policy
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Customer information is used solely for processing orders, communication, and service improvement.
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We do not share personal data with third parties except as required for delivery or legal compliance.
10. Intellectual Property
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All logos, text, images, and materials on our website are the property of High Ratio Ltd.
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Unauthorized use, reproduction, or modification is prohibited.
11. Governing Law
These terms are governed by the laws of Kenya.
Any disputes shall be settled under Kenyan jurisdiction.
12. Contact Information
High Ratio Ltd – 4×4 Parts Centre
📍 Nairobi, Kenya
📞 +254 707 535976
🌐 www.highratio.co.ke
📧 info@highratio.co.ke